At our store, customer satisfaction is our top priority. We aim to provide you with high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
- The product must be unused and in its original packaging.
- The return request must be made within the allowed return period after delivery.
- Proof of purchase or order confirmation must be provided.
2. Non-Returnable Items
Certain items are not eligible for return or exchange, including but not limited to:
- Products that have been used, washed, or damaged after delivery
- Personal care items or hygiene-related products
- Sale or clearance items (unless defective)
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our support team immediately after delivery. We will verify the issue and arrange for a replacement or refund, depending on availability and your preference.
4. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team to request a return.
- Provide order details and images if applicable.
- Once your request is approved, our team will guide you on how to return the product.
Items returned without prior approval may not be accepted.
5. Refunds
Once your return is received and inspected, you will be notified about the approval or rejection of your refund. Approved refunds will be processed using the original payment method. Refund times may vary depending on the payment channel and bank policies.
6. Exchange Policy
We allow exchanges for eligible products if you prefer a different size, color, or item. Exchanges are subject to product availability and approval by our support team.
7. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item. In such cases, our store will bear the return shipping charges.
8. Order Cancellations
Orders can only be canceled before they are shipped. Once an order has been dispatched, cancellation is no longer possible. You may still return the item once received, following our return process.
9. Contact
For any questions, concerns, or return requests, please contact our customer support team using the contact options available on our website. Our team will be happy to assist you.
At Kookaro Kitchen, we aim to provide high-quality kitchen appliances that enhance your cooking experience and bring convenience into your home. We understand that sometimes a product may not meet your expectations, and we want to ensure a transparent, fair, and customer-friendly return process. By purchasing from kookarokitchen.store, you agree to the Return & Refund Policy outlined on this page. We encourage customers to review the policy before placing an order so they fully understand the terms under which returns and refunds are processed.
Kookaro Kitchen accepts return requests for products that arrive damaged, defective, incorrect, or not as described. To initiate a return, you must contact us at info@kookarokitchen.store within 48 hours of receiving your order. Please include your order number, a brief explanation of the issue, and clear photos or videos as proof. All items must be returned in their original condition, unused, and with all packaging, accessories, and manuals included. Products damaged due to misuse, mishandling, or improper installation are not eligible for return or refund. We also do not accept returns for items that have been used, altered, or installed.
Once your return request is approved, our team will guide you through the return shipping process. Customers are responsible for safely packaging the item for return, and in most cases, return shipping fees will apply unless the mistake was on our part. After the returned product is received and inspected, we will notify you of the status of your refund. Refunds, if approved, will be issued within 5–10 business days via the original payment method. In cases where replacement items are preferred, we will ship the replacement after the returned product has been evaluated and approved. Please note that Kookaro Kitchen is not responsible for delays caused by couriers, shipping carriers, or force-majeure situations.
Kookaro Kitchen reserves the right to decline returns that do not follow the conditions of this policy. Items marked as “Final Sale,” promotional products, and accessories may not be eligible for returns unless they arrive damaged or defective. We strive to ensure that every customer receives durable, reliable, and high-performing kitchen appliances, and our team is always here to assist you with any concerns regarding your purchase or return request. For questions about our Return & Refund Policy or to get support, feel free to contact us anytime at info@kookarokitchen.store. Thank you for choosing Kookaro Kitchen—your trusted source for premium kitchen essentials.